At Armor Ride, we stand firmly behind the quality, craftsmanship, and safety of the products we offer. We understand that your helmet is your primary line of defense on the road, which is why we ensure every item shipped from our facility meets rigorous quality checks.

To give you complete peace of mind, we provide a comprehensive warranty policy against manufacturing defects.

1. Warranty Coverage & Duration

• Warranty Period: All helmets purchased directly from armorride.store are covered by a 1-Year Limited Warranty starting from the date of delivery.

• What is Covered: This warranty strictly covers manufacturing defects in materials, components, and workmanship. This includes issues with the helmet shell, EPS liner, retention systems (straps/buckles), and factory-installed visor mechanisms.

2. What is NOT Covered

To maintain fairness and clarity, this warranty does not cover damages resulting from:

• Normal wear and tear (e.g., scratches on the visor or shell paint, fading of fabric liners over time).

• Any impact, drop, crash, or accident. (Please note: Helmets are designed for single-impact protection. If a helmet is involved in any impact, it must be replaced immediately for your safety).

• Misuse, improper storage, neglect, or alterations/modifications made by the user (including aftermarket paint or decals).

• Damage caused by exposure to harsh chemicals, solvents, or extreme heat sources.

3. How to File a Warranty Claim

If you believe your product has a manufacturing defect, please follow these steps to initiate a claim:

1. Contact Us: Email our dedicated support team at support@armorride.store with the subject line "Warranty Claim - [Your Order Number]".

2. Provide Details: In your email, please include:

   • Your full name and original proof of purchase (order confirmation email).

   • A brief description of the defect.

   • Clear, high-resolution photos or a short video demonstrating the issue.

3. Review Process: Our quality control team will review your claim within 3–5 business days. If approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.

4. Warranty Resolution

Upon receiving and inspecting the returned item at our location, if a manufacturing defect is verified, Armor Ride will, at our discretion, provide one of the following solutions at no additional cost to you:

• Repair the defective component using original parts.

• Replace the helmet with the exact same model and size (subject to stock availability).

• If the model is discontinued or out of stock, issue a store credit or an upgrade to an equivalent model.

5. Shipping Costs for Warranty Returns

• For verified manufacturing defects within the first 30 days of delivery, Armor Ride will cover all domestic return shipping costs.

• For claims approved after 30 days of ownership, the customer is responsible for shipping the item back to our facility, while Armor Ride will cover the shipping costs of sending the repaired/replaced product back to you.

Contact Us

For any questions regarding our Warranty Policy or to get assistance with your gear, please reach out to us:

• Business Address: 587 Rubber St, Barberton, OH 44203, United States

• Customer Support: support@armorride.store

• Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)