Warranty Policy

Last Updated: July 2026

At Armor Ride, we are committed to rider safety and standing behind the quality of our products. All helmets sold on armorride.store—including Bike Helmets, Open-Face Helmets, and Full-Face Helmets—are constructed from high-grade protective materials and tested to meet strict quality standards.

To give you peace of mind, we provide a 1-Year Limited Manufacturer Warranty on all new helmets purchased directly from our official store.

1. Warranty Coverage & Duration

Warranty Period: One (1) Year from the original date of delivery to the customer.
Eligible Products: All new, unused-at-purchase helmets purchased on armorride.store.
Scope: This limited warranty strictly covers manufacturing defects in materials and workmanship.

2. What Is Covered Under Warranty?

Our 1-Year Limited Warranty covers structural or manufacturing flaws that prevent the helmet from functioning as intended under normal use, including:

Defective chin straps, buckles, or retention adjustment dials.
Faulty visor mechanisms, ratchet systems, or visor hinges.
Delamination or separation of the outer shell from the inner EPS foam liner due to manufacturing adhesive failure.
Material flaws in stitching, padding attachment points, or internal linings present upon arrival or developed under normal care.

3. What Is NOT Covered (Exclusions)

This warranty does not cover damage resulting from accidents, wear and tear, or improper care. Specifically, the warranty does NOT cover:

Crashes, Impacts, or Drops: Helmets are designed to absorb impact energy by partial structural damage or destruction. Any helmet involved in a crash, accident, or dropped onto a hard surface is deemed to have served its protective function and MUST be replaced. Damage caused by impacts is not a manufacturing defect.
Normal Wear & Tear: Cosmetic scratches, scuffs, paint chips, fabric fading due to long-term sun exposure (UV degradation), or natural degradation of padding over extended use.
Misuse & Neglect: Damage caused by improper storage, extreme heat exposure, harsh cleaning chemicals, solvents, or modifications/alterations (e.g., painting, drilling holes, applying unapproved adhesives).
Third-Party Modifications: Installation of aftermarket parts or communication devices that damage or alter the helmet structure.
Purchases from Unauthorized Sellers: Items bought secondhand or from unauthorized third-party resellers.

4. How to File a Warranty Claim

If you believe your helmet has a manufacturing defect, please follow these steps to initiate a claim:

Contact Support: Email our customer care team at support@armorride.store with the subject line "WARRANTY CLAIM - [Your Order Number]".
Provide Required Documentation:

- Proof of purchase (Order Number and purchasing email address).
- A detailed description of the defect or issue.
- Clear photos and/or short videos illustrating the defective part or area.

Claim Review: Our quality control team will review your claim within 2 – 3 business days.

5. Warranty Remedies

If your claim is approved after inspection, Armor Ride will, at its sole discretion, provide one of the following remedies:

Replacement Part: Send a replacement component (e.g., replacement visor, strap buckle, or inner padding) at no charge.
Full Product Replacement: Replace the defective helmet with the exact same model, size, and color. If the model is discontinued or out of stock, we will offer an equivalent replacement model of equal value.
Store Credit / Refund: If a replacement is unavailable, we may issue a store credit or full/partial refund.

6. Warranty Shipping Costs

Approved Claims (Defective Items): If we require you to return the defective helmet for inspection after approving your claim, Armor Ride will provide a prepaid shipping label. We will also cover the shipping costs for sending your replacement item.
Non-Defective / Rejected Claims: If an item returned for warranty inspection is found to be undamaged by manufacturing defects (e.g., damaged by crash or misuse), the customer will be responsible for return shipping costs.

7. Limitation of Liability

To the maximum extent permitted by applicable state law (State of Ohio):

This limited warranty is non-transferable and applies solely to the original purchaser.
Armor Ride shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use or inability to use our products.
Proper sizing, fitting, fastening, and maintenance are the sole responsibility of the user.