Return & Refund Policy

At Armor Ride, we take pride in offering high-quality protective gear, including Bike Helmets, Open-Face Helmets, and Full-Face Helmets. Your satisfaction and safety are our top priorities. If you are not completely satisfied with your purchase, we are here to assist you with a transparent, simple, and hassle-free return and refund process.

1. Order Cancellation Policy (24-Hour Window)

We move quickly to process and dispatch your orders so you can receive your safety gear as soon as possible.

Cancellation Window: You may request to cancel your order within 24 hours of placement or before your order has been dispatched from our facility (whichever comes first) for a 100% full refund.
Orders Already Dispatched: If 24 hours have passed or if your order has already been processed and shipped, it cannot be canceled. In this case, please accept delivery and submit a return request through our Return Portal once the package arrives.
How to Request Cancellation: Contact us immediately at support@armorride.store with your Order Number and the subject line "CANCEL ORDER - [Your Order Number]".

2. Return Window

You have 30 days from the date of delivery to request a return for any eligible item.
Return requests submitted after 30 days from the delivery date will no longer be eligible for a refund or exchange.

3. Return Eligibility & Item Condition

To qualify for a return, all items must strictly meet the following conditions:

The helmet/product must be unused, unworn, unwashed, and in the exact same condition as received.
It must be returned in its original packaging, including all protective visor films, tags, manuals, inner padding, and included accessories.
Proof of purchase (order confirmation email or order ID) is required for all return requests.

4. Return Shipping Costs & Restocking Fees

We believe in complete transparency. We do not charge any hidden fees or restocking fees.

Return Reason	Return Shipping Fee	Restocking Fee
Defective, Damaged, or Wrong Item Sent	FREE (Prepaid return label provided by Armor Ride)	$0.00
Customer Remorse (e.g., wrong size ordered, changed mind, color preference)	Customer is responsible for return shipping costs	$0.00 (No Restocking Fee)

Restocking Fee: $0.00 (There is NO restocking fee charged on any returns).

5. How to Initiate a Return via 17Returns Portal

We utilize 17Returns, an automated self-service return management portal, to make your return process seamless and quick.

Access the Return Portal: Visit our Return Portal (powered by 17Returns) on our website or click the "Returns" link in our website footer.
Submit Your Request: Enter your Order Number and Email Address (or Phone Number) used at checkout. Select the helmet(s) you wish to return and choose the reason for your return.
Get Authorization & Label:
1. For Defective/Damaged/Wrong Items: Once verified, a prepaid return shipping label will be generated for download in the portal and sent to your email.
2. For Customer Remorse Returns: You will receive approved return instructions along with the return shipping address in Barberton, Ohio.
Pack & Ship: Securely place the helmet in its original box with all protective padding and accessories. Attach the label and drop off the package at any authorized carrier location (USPS, UPS, or FedEx).

> Note: Returns sent without prior approval via our 17Returns portal or support email may experience delays or rejections.

6. Damaged, Defective, or Wrong Items Received

Please inspect your helmet upon arrival.

If your package arrives damaged during transit, defective, or if you receive an incorrect item, please notify us within 48 hours of delivery through our 17Returns Portal or by emailing support@armorride.store.
Please attach clear photos or videos of the item and its packaging.
Upon verification, we will issue a prepaid return label and send a free replacement or issue a 100% full refund (including original shipping fees).

7. Refund Inspection & Processing Timeline

Inspection: Once your return package arrives at our facility in Barberton, Ohio, our quality control team will inspect the item within 3 – 5 business days.
Refund Approval: You will receive an automated email notification via 17Returns regarding the approval or status of your refund.
Refund Issuance: Approved refunds will be automatically credited back to your original payment method within 3 – 5 business days.
Bank Processing Time: Please note that financial institutions may require an additional 3 – 7 business days to post the refund credit to your account statement.

8. Non-Returnable & Final Sale Items

The following items are non-returnable and non-refundable:

Gift cards
Items marked as "Final Sale" or "Clearance"
Items showing signs of road use, wear, scratches, missing tags, or missing original components/packaging